Royale Chulan Penang

Nice. Very comfortable.

My room was leaking when I arrive, I asked front desk to check the leaking while I go out. They just put towels to absorb the leaking water. For 2 nights, carpet in my room was smelly

Awesome place to stay

There is insufficient parking lots at the property. The Management should think about improving and expanding the car parking space to accommodate guests who drive to the hotel.

All great. if not the best. The only problem is the front desk and cafe. The front desk is not helpful, and the cafe staff especially male supervisor (I assume he is the supervisor there) are not courteous. Room's Comfort-wise is great which the bed is comfy. Room layout is unique and breakfast is great.

I received an upgrade to a suite, the balcony view was stunning. Very delightful experience. Overall the hotel was abit running down , the breakfast choice is limited as for 4 stars hotel standard.

To be picky I would point up the breakfast area food needs to be monitored a little more closely - popular dishes on the day needed replentishing - the local area was quite good but a clear A4 instruction sheet would have made it easier

Room condition was very poor. Was given room 207 at night you hear clearly the night club next to the hotel. No upgrade offer for gold member as indicated on the hotels.com page.

Its been a great trip staying with Royale Chulan Penang and especially Bachan from Concierge is being very helpful and committed in his role to help and assist us during our stays there. He is an asset for the hotel as we can see his passion in hospitality to ensure all guests been well taken care of. Good job, Bachan!