Elegant Suites Westlake

We stayed two days on two separate reservations within three days. The unit on this reservation gave us room 601. The TV screen was damaged and looked like 9 flash lights distorting the image. The master bathroom had no curtains and the counter sink water outlet was loose. Things to note on the overall location is there are no fireplace, DVD or jacuzzi tub or desk. On a positive side the rooms and faculty was very clean. The front desk staff was very nice and courtious.

Room on 8th floor was very nice. But description details and pictures are not correct. No fireplace, DVD, jacuzzi and desk were in our two bedroom unit. 10 score for front desk staff. Had issues with my second reservation after returning two days later.

The staff are very friendly and helpful

I was very pleasantly surprised to find a washing machine (with detergent) to wash my clothes after a long trip before continuing to my next destination. The spa was very nice.

The service at this hotel was amazing. From the contact I made with them to arrange a ride to/from the airport, check-in, breakfast, arranging taxis, and check out, I had a great experience at the Elegant Suites Westlake. The room was HUGE with a kitchen and separate bedroom. The landscaping of the hotel was very nice. To get to the hotel, it is in an area that is very old and did not look appealing. But when I arrived at the hotel, it was beautiful.