Nice hotel, in general very service-minded staff. Ok gym with a nice view. Great pool area with Jacuzzi etc. Nice rooms. There is only one, significant episode that irritated and dissapointed us a lot. The hotel has a good breakfast buffet at the first floor. However, allthough we had this included, we did not get access because it was.. Full. As a result, we were told to get up in the 5th floor for the alternative breakfast buffet. When we finally found the place (which was not easy because it in the middle of a childrens playground), we were so dissapointed. Crappy food selection, only cheap stuff, no meat, no real bread, and so on. Flies and other insects in the food. Overcrowded, extremely noisy, had to stand and eat, unlogical queuing system for the only attractive food they had there (egg), and so on. Have never had a worse breakfast experience in a 4 or 5 star hotel. The next day, we tried downstairs again, and got the same message. This time we got so upset that we finally got a table at the real breakfast buffet. However, saw many people coming after us that were told to go to the breakfast at fifth. This is simply not good enough for a hotel of your caliber! This is something that you have to fix, else you will lose many customers.
AS said: the rest of the experience was good/very good.