Virgin Hotels Chicago

Physically, the hotel was good. The room was definitely on the small side, but it was clean and comfortable. The location is convenient. Easy access to the train, the loop, magnificent mile, millennial park, and not too far from the lake and the museum campus. The issues with the hotel stem from the staff and management. Very unprofessional. While their brand and image is supposed to convey hip and cool, and they do in image and clothing, on many times the interactions with the staff and guests were inappropriate or unprofessional. If and when there was an issue, concern, or questions about the hotel, hotel stay, or Chicago, on multiple occasions it was clear that the guests were seen as burdens and annoyances and responses were dismissive, at best. While the brand is trendy but casual hip and cool, the service should have still been excellent. Sadly, that was not the case at all, and was pervasive across departments and roles. Honestly, we wouldn't stay here again given that there are several other hotels of equal caliber in the exact same area. While we had a great anniversary trip to Chicago and love the city, we have no intention of staying here again or even recommending it to any family or friends.

Wonderful staff and stay at the Virgin Hotel❤️

Great hotel, I travel to Chicago multiple times a month and this is my favorite place to stay in the city

Hotel rooms are very small. Nothing special about the hotel. Not bad for the price if you just want a conviene place in downtown to spend the night.

Great location, hip rooms

Awesome

The mini bar food was expired and had

Amazing. Very helpful

Reserved the chamber suite was expecting speaker in the room as I had a previous time I visited the hotel. Was told some rooms have them some rooms dnt

We stayed here the night before my surgery in Chicago. My husband and I wished we would have come up for an extra night. Once I feel better we will be back. Great hotel and staff.