I found this property to be what I have pretty much come to expect of a Hampton Inn & Suites. Not the best, but acceptable.The room and bedding were clean, and I felt safe. My room was at the front of the hotel, so I did get traffic noise from I-35E, but I wasn't bothered by it as much as the extremely loud "ding" of the elevator. The vanity in my bathroom could use some updating (what appeared to have been drawers below the vanity countertop had been removed and the space wasn't smoothed down or repurposed), my shower could have used a good "Soft Scrub" cleaning, and the shower head was an old Waterpik and needed more plumbing tape.
My biggest issue was with a particular front desk attendant, a male, who seemed to be there most of the time (day and night). At check-in, we overhead him describe to the guests in front of us, referring to the $50 hold for incidentals, as "in case you steal something," and he wasn't kidding, straight-faced the whole time. We never observed him being friendly or particularly helpful. During my check-in, he simply gathered the information and credit card that was needed, handed us our room keys and told us where to find the elevator. That was it. Nothing about what hours the breakfast room was open, how to connect to the property's internet, etc.
A couple of times during our three-day stay, there was a young woman at the desk, and she was very friendly, very helpful, with appropriate greetings.