Grand Hyatt Abu Dhabi Hotel And Residences Emirates Pearl

Comfortable atmosphere, And very friendly staff. Excellent management in handling any situation.

Staff was very friendly and nice. Rooms and the lobby are awesome, but we had a bad overall experience: I've booked a King room for my family of 4 (2 adults and 2 kids, 7 and 11 years). On arrival late in the night we were presented with a room, that was clearly not set up. The pillows weren't on the bed, there was no soap, etc. Also we only had one bed for the four of us. We immediately complained and had to move to another room at around 2 am in the night. This room at least had one extra bed, but we had to share a bed with 3. We asked to set up the sofa as a bed for our youngest and they covered it with a linen the next night, but still without pillow and cover. The next night all was gone and we had to share the bed again. We asked for more towels also, but this wish wasn't granted or ignored The room and the staff we're clearly not prepared to host a family of 4 in this room. I expect of a hotel like the Hyatt to proactively find a solution before or on checkin latest, e. g. suggest to move to a 2 queen size bed room, or provide a room with a sofa that converts to a bed for two children. The rooms don't provide any power outlets on the desk and near to the bed. I was not able to find out how the lighting works. E.g. we couldn't manage to switch on the reading lights The curtain didn't close completely so the rooms was lit up brightly the whole night There is only one (!) restaurant open (no bar!) Balcony railing was dirty Disappointing experience!

Stayed here for New Years and a few days after. Everything about the hotel was excellent. Highly recommend.

Very good new hotel Difficult to get loungers at times Waitrose near by

+big, clean rooms +restaurants and mall close by +great views -subpar room cleaning