2/10 – Dårlig
2. mars 2025
Disgusting and rood. We just left.
Nobody was at the front desk when we arrived. We had to call from the lobby phone to get somebody to come. The lady said it would be 15 minutes until she could check us in on the phone. Once she finally arrived, it turns out that she was the person out in the parking lot smoking when we first arrived. She seemed super inconvenienced that she had to check us in. She rarely said anything in a kind tone. The hotel said it was pet friendly, but did I didn't see a method for adding our dog to the reservation online. I figured I'd just add her when checking in like I have done at many other hotels. She seemed super put out that she had to do that.
Additionally, the hotel is advertised as non-smoking. First the lobby smelt of smoke, then both our rooms smelt even worse, and then the lady informed us the 3rd floor was a smoking floor. Granted our rooms were on the 2nd and 4th, but the hotel is listed as non-smoking, not listed with a smoking floor.
To top it all off, one of the beds was covered in hair and had a nice, decorative fresh yellow stain right I. The middle of it. Disgusting!
I went to talk to the front desk again. I had to call her on the phone again and she said it would be 10 more minutes before she could assist me. But I proceeded to ask for a refund anyway on the phone when she informed me we had to go through hotels.
We wound up just leaving.
I never got a refund, but hotels.com wound up giving us one cash at the value of the rooms to compensate.
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