Lisbon Colours

Friendly service, breakfast so so,

Great few days in Lisbon, perfect location, a lovely small apartment with everything you need, loved the breakfast delivered every morning 👌

Apartment was perfect. Staff was awesome. Cleaned beautifully every day. Breakfast was huge. Beautiful rooftop terrace. Sting wi-fi. Only thing was a bit noisy at night from local nightlife. But nothing that made us not enjoy the location.

Knowing I would be arriving late in the day, I decided to call the hotel around 4pm to inform them and prevent an issue. After trying to call them 8 times over the course of an hour, nobody ever answered the phone. I then arrived at the hotel around midnight and was told they were overbooked. The hotel was not apologetic and took ZERO responsibility for this. The staff member called the owner / manager who simply said “sorry, not our fault, but we don’t have a room for your stay”. The hotel blamed their “IT systems” and Hotels.com, pretty much anybody but themselves. They offered to accommodate us for one night but told us we had to check out after one night (of our 3 night stay). They then reminded me they would have to charge me full price regardless but “insinuated” they were doing me a favor by not charging me for the 2nd and 3rd nights. Really glad they were nice enough to not charge me for nights I wasn’t staying at the hotel.... They made no effort to accommodate us at a different hotel and continually said “not our fault”. While I somehow understand when a hotel is overbooked, it should NEVER happen with a prepaid booking. It is pure greed to try to sell the same room (a prepaid one) twice and a completely unacceptable practice. Top that off with a completely lack of accountability for what happened. The room we had for one night was clean and nice, and the location is good (although loud). Nonetheless, a nightmare of a situation.