Hotel Bella Napoli

No elevator

The hotel was very clean and modern. However, it does not contain an elevator and when you are on the top floor, you must carry your OWN bags up to the top floor. The additional fees listed on the website are different from what the hotel charged us. When I brought this up and provided proof, the service desk agent told me to contact hotels.com to deal with my issues. Overall, I did not enjoy the customer service at this hotel. They were not pleasant or accommodating.

The hotel is located in an old building with no lift, near the central station. The reception staff is friendly and service minded. Nice and clean room and bathroom. Breakfast room is small and with few tables, and limited breakfast variety, in return the staff is very friendly and service-minded..

Great location, good signage of the hotel . Shame the streets are severely lacking in signage which makes the hotel hard to find from the station breakfast is good

So the hotel is OK if you want to spend €50 but other than that it’s not worth it. Somehow I got price gouged by either hotels.com or the hotel itself. For two nights was over $300 and it is normally $50 a day. The hotel is also not in the nicest area. The rooms are very small, are very small shower also no toilet paper. The staff were pretty nice and it is about a 15min walk to the train station. Overall I wouldn’t stay here again, much better places down the street in a safer place.