Lighthouse Pointe at Grand Lucayan – All-Inclusive

Hotel was devastated by the last hurricane and the rooms smelled of mold. The hotel owners got their insurance money and bailed making the government of grand Bahamas taking over. The rooms have carpet that were flooded during the hurricane and not replaced. This hotel does not represent the photos online. We had to leave the hotel within hours of our arrival and stay at another hotel. We were offered a refund by the hotel but hotels.com will not give us the refund as of yet.. we feel bad for the employees knowing that this hotel is not what is represented by hotels.com.

First, we are in the off season right now so it was pretty empty. However, since the Bahamas in general add 15% service tip anyhow, no staff member really goes the extra mile to provide great customer service. Make sure you book all inclusive and if you are from Florida, call the hotel direct and don’t book via here. Also, even tho my search was for 2 people , one room, my secret price ended up to be for one person only so I paid another $417 for 3 nights to have the second person on All-Inclusive. The Golf course is NOT on side. You have to take a taxi (free) to get to the Golf course. The course is terrible. It’s also not included in your All Inclusive rate since you have to rent a Golf cart and you are not allowed to walk. However, if you use the golf cart with two people, you pay extra. I call that a per person fee and not a Golf cart fee. So if you bring your own clubs, you pay about $80 to play Golf. If you need clubs, you pay over $300 for the day. There is NO driving range. Never has been! Also, there are NO tennis courts to use. Front desk looked me funny and said those have not been here for years. Casino and hotel next door is no longer either. Hurricane Irma left a mess. Rooms are clean and nice. Beach front access is nice and the gym too. Food is ok! Nothing to write home about. I booked it bc if the Golf and tennis so i was pretty disappointed for the price charged for the resort.

This was our first time in the Bahamas and we were very happy.

We had THE BEST TIME! For Christmas the weather was fine. Water a little cool, but hot tub was great. The food was excellent and all inclusive was nice the have food drinks and tips included, even though we tipped anyway. My compliments to the Chef for replicating my Momma's Christmas sugar cookies. The room was spacious and comfortable with all amenities except a microwave, but we didn't need one. The wait staff was friendly, courteous and polite, as were all employees. We will definitely return to Light House Pointe Hotel.

Sadly, Freeport is still crawling back from the devastation of the last few hurricanes. The resort was nice...didn’t have tons to do, though, especially on rainy days.

Terrible service. All inclusive wasn’t explained properly. Rooms smelt like mold from the flooding they had during a hurricane.

Pool needs to be cleaned daily. you can see that no one cleaned it in the morning by the number of dead insects and the layer of scum(oil, straws, bird feathers, plastic cups, etc) that was floating on the surface.