Hyatt Place Washington DC/Georgetown/West End

It’s sort of hard to rate a place that was minimally open because of COVID-19 restrictions, so take this in context. We were in town for a small wedding. The hotel staff were friendly and the place was clean and had appropriate health precautions. But breakfast was only coffee and pre-wrapped muffin (again, due to restrictions); no daily housekeeping; and fitness room and pool closed. I’m sure it would rate higher on service under normal circumstances. That said, we felt safe amid turbulent times.

I stayed in a Hyatt place 2141 M st Nw Hyatt place west end hotel last night May 28,2020 I didn’t check in until around 10pm but once I got In there was gigantic flying cockroach waiting for me in the bathroom I tried calling the front desk but no answer so I was force to kill this flying monster by myself this was a very traumatizing event And would like to be refunded please I put my trust in you guys in this pandemic and this is the type of service I received not acceptable even in these trying times

Great service!

The was no one available to check us out for over an hour. I called Hyatt's corporate helpline and they had no way of reaching anyone at the hotel except to call the front desk which was not staffed. Ordinarily this wouldn't be a problem b/c I could just leave my room keys, but the hotel only offered valet parking and no one was available to either get my car or allow me to take my keys to get my car. I also note that when I checked in they front desk clerk said they only offer valet parking but asked if I would park my own car (even though they were going to charge me the valet price). In addition there was trash piled up near the trash can for my entire stay so it made me question whether they were sanitizing the common areas or even the rooms. This is atypical for the Hyatt brand in my experience but there is clearly a problem at this location. I will not stay here again.

We came to Washington DC for a destination wedding. You added to the already wonderful wedding memories by providing excellent service! We thank you

Overall it was good. Staff was a bit disappointing, they were not friendly at all.

The location is good Parking cost 50 $ Towels small No complementary drinking water No smart Tv If you want anything you have to go down I mean like shampoo

Great hotel, very clean, convenient to everything, good service. My only recommendation is that they definitely need more people staffing the valet between peak hours. I waited over half an hour to check my car. Even after being checked, it remained on the street waiting to be moved for over half an hour. For $50 / night parking, check in and recovery of vehicle should definitely be faster.

Nice stay. Really good breakfast with comfortable room. Great location and professional staff.

Really wonderful service Really great hot breakfast Will come agakn