8/10 – Veldig bra
7. mars 2023
Nice hotel, bad staff and hospitality.
The cleanliness, food and overall stay was very pleasant, and it's a lovely room with an excellent shower. However, the positive impressions were dampened by the service levels, which are simply not ok for a 4 star hotel.
1. I had a friend come with me to my room to wait just so I can grab a few things and that we can head back out again. Within less than 5 minutes, I get a call from the front desk warning me with a stern warning that it's a single room and they saw me get up with another person there, etc. It was 2 in the afternoon, and less than 5 minutes. Completely unacceptable.
2. The room doesn't have a water settle boiler, so I went down to ask for a cup of boiled water for my tea. Person was friendly, and tried to be helpful, but all she did was fill the cup with luke warm tap water from the fosset.
3. I come down for breakfast, and there's nothing there, no food, no plates, nothing at all. I get back to the reception, ask about it and she adamantly says "no, you must have not seen it, it's right there" only to see that it's all empty, and then make a pivot in the story, and offer me an omlet, which was eggcellent (not a typo, an intended pun), but that's beside the point.
4. During breakfast, there is nice music playing in the restaurant area, and it would have been even more enjoyable if it weren't for the fact that the kitchen staff was blasting on full volume over the mobile phone speaker truly awful music that over powered everything.
Nice hotel, bad staff.
Vojislav
Vojislav, reise på 3 netter
Hotels.com-verifisert gjesteanmeldelse
