Vila Garden Guesthouse

bra!!

Stayed there for a weekend with the kids. It was nice. Close to the metro, helpful staff, clean rooms. Not quite as idyllic as the pictures.Would consider another stay there in the future.

The guesthouse is beautiful, clean and cozy! Very nice to come home to after a day of exploring.

very helpful staff, got us an extension cord since there were no accessible plug points near the bed enjoyed the stay

There was a small issue at check in, as our message from Hotels.com about another guest joining us, did not make it to the property. We had over 6+ hotels during our stay in Europe and all other 5 were happy to accommodate and got the change, however the women who checked us in at VGG was quite rude about the situation, and made it seem as if we were inconveniencing her. Being the customer service industry, no matter what the situation or whos "fault" the problem rests on, it should be the concern of the property to best serve the client. The women was able to supply an extra room, but kept saying "well your lucky I have a room available". We also asked for extra towels, and were told we had enough in reach room. I appreciate their concern with waste, but asking for 2 additional washcloths and towels should only be met with an "of course"- the snotty remark was not necessary. Luckily we met the owner Sophia the next day, and she completely changed our stay! She was so warm and welcoming and answered all of our questions and went above and beyond to offer suggestions. I left fantastic reviews because of Sophia, because she clearly knows what customer service looks like, unlike the unhappy lady we had the misfortune of meeting at check in. People who are on vacation, especially in another country sometimes are confused and need a little extra help attitude and an aggressive demeanor is not the way to make those feel welcome- even if we inconvenienced her with our extra guest.