The ShellSea

We stayed for 4 nights in April and overall had a nice time at the resort. It's obvious that everything is still quite new and in great condition, the room was sizeable and nicely decorated. The two swimming pools are quite big and two restaurants provide options for lunch and dinner. There is also a beautiful beach in front of the resort and daily activities offered by the resort can be used if you want to be active. However there are some elements, which are not quite 5 star. The AC units in the room are fairly noisy, which shouldn't be the case in a brand new resort that's positioned at the high end of the market. F&B is quite expensive, but the quality is rather average. The team in the resort are certainly friendly with the desire to create a nice experience for all guests, but some seem to lack experience. For example, you'd expect a 5 start resort to organise a motorbike on your guest's behalf rather than advising them to get to AoNang to find one. Services such as the shuttle service to AoNang are great, but the schedule is not ideal. If guests want to have dinner in AoNang, they would need to take a shuttle at 7.30pm with the only option to return at 9pm or take a taxi later at their own expense. It should rather be a 6pm shuttle with a 9.30 or 10pm return option. Overall a nice and comfy place, which could be even better with some improvements over time.

Lovely stay... beautiful almost private beach with international atmosphere. Amazing Spa too. There could be more of a Thai touch though!

I’ve stayed all over the world and this hotel is one of the best. Pure luxury from the second you get picked up from the port. The hotel room are beautiful and finished to the highest standard. Every fixture and fitting through the hotel is of the best quality. The staff and incredible and nothing is too much for them. My only slight criticism would be the restaurant and selection of food for dinner. Seems to be a bit of a hit and miss menu, however the quality of food we had it was excellent. 100% will be going back. 10/10

New and modern hotel with good service

A pleasant stay. Staff are attentive, for example, we left our stuff (towels, clothings..etc) on a deck chair after a swim and wanted to go to the property beach for a stroll, and when we came back, I promptly forgot about our stuff. A pool staff actually saw us left the stuff there earlier, and ran after us to return them to us. The staff at the Kids Club room are especially sweet and patient too. Property is kept clean and plants are well-manicured and taken care of. The pool is never too cold for the kids. Overall, very recommended.