Hanoi Holiday Center Hotel

The staff at this hotel is really what makes it. They are sincerely friendly and helpful. The hotel itself is a simple, no-frills hotel that provides for all basic needs, which is all I really ask for. The room was clean, the a/c worked, there were fresh towels. I had my laundry done and it was finished same day. The included breakfast was modest, tasty and healthy with offerings that varied every day. Very conveniently located in Old Town. If you book a room with a balcony maybe consider ear plugs if you are a light sleeper as the street noise can be loud at times. I stopped in Hanoi on my way to visit my family in Ho Chi Minh City and I felt very at home in this hotel. I would 100% stay here again. For the price I don't think it can be topped.

Positives - Nice little hotel. Clean and comfortable for 2 nights. The gentleman on a morning cooks delicious pancakes! Thank you so much for our stay. The staff are super friendly! Negative - kept waking up as there was quite a lot of noise but nothing the hotel can do as it’s out of their control! The shower head cannot be adjusted so you can’t move it - hard when boyfriend is 6 ft 5

The entrance of the hotel is very wet or dirty. There are bikes being washed just outside the hotel entrance during day time. The hotel staff was friendly and helpful. However, for tour information, they pushed us to book using their agency and was reluctant to give information about public train or bus services. Also when asked about currency exchange places, they were more eager to exchange by themselves rather than pointing us to a place with better rates. The room condition was bad. The chair in the balcony was torn. The ceiling was leaking water (there were clear watermarks, pictures included). The bedsheet was not clean. The floor towel was torn. We were given a room on the 6th floor and the air condition was not enough, it was hot inside. After sunset the temperature was bearable. The hotel assistant lady offered us another hotel, which was even worse (by looking at the picture online). We were not there long except to sleep at night so we did ok. Hope there are other better hotels in the location at this price.

Great value for money From the time we walked in they made us feel welcome, very friendly staff rooms were clean and breakfast was nice. The wonderful staff helped us in places to go and see and things to do. Highly recommend 😊 Very Happy Customer from Australia 😊😊

Exceeded beyond my expectation. The rooms are spacious and the ac is divine. Staff spoke English and was able to provide us tips.

We loved our stay at the Holiday Center Hotel. One specific receptionist was awesome in perticular. We emailed for a airport pick up the day before check in and received and email back within hours confirming the pick up. Upon checking in she gave us a recommendation on local Hanoi dishes and attractions. One morning we were in the lobby waiting for a tour pick up and the minute it went over our intended pick up time she asked for the company number and called them! Fantastic service!

Nice little hotel with all the basics you could expect (& a lovely little breakfast). But it was the staff who made this such a wonderful experience for me. They couldn't do enough to help, were incredibly friendly and made my whole trip run smoothly, from airport pickups, to booking excursions, to changing money. The location is also very quiet, which isn't always the case in Hanoi, but within easy walk of everything. I look forward to staying here again.

We were transfered to another hotel on our first night which i dont understand why it happens. The next day we moved back to this hotel again. Room was ok but the bathroom was dirty and has molds on the shower area. Hair dryer is broken and not working. Dining area and cutleries are also dirty. But the staffs are friendly and helpful to us. This is the good part .

This was the most unpleasant hotel in the last month travelling in Vietnam and Cambodia. The positives: made to order eggs or pancakes for breakfast, the neighbourhood in the old district and the taxi that they organised for us from the airport ($18). The staff were pleasant. The negatives: A small room with a terrible smell coming out of an uncovered grate in the bathroom. When we arrived there was no toilet paper and only one coffee cup. The bottled water and 2 coffee sachets were only supplied on the 1st day, we were told they were only welcome drinks (every other place that we have stayed replaced the bottled water and tea/coffee supplies daily) On the last day we went down for breakfast at 7am and the lights were out and the staff were still asleep in the lobby (breakfast was supposed to be from 7am). They started setting up breakfast but it wasn’t ready till 7:20 and we had an early pickup. Finally my favourite negative was a notice on the bathroom door stating that they had recently replaced the towels etc and we would be charged if we soiled them. I have attached a picture of the towel that they supplied !!

Great location! Nice clean hotel apart from the water coming through the roof lights in the bathroom!