We booked the penthouse apartment, but the evening before we should arrive they sent us an e-mail that something was wrong in the bathroom in the apartment that we booked, so they had to give us another apartment. This apartment was on second floor, no terrace, but a small balcony. No sofa with table like the pictures, but only a broken cheap bed sofa that we did not dear to sit in. No cooking tools. No wifi for the first 2 days. The sofa they did not care about, they said they should try to fix it to the next customers. (we booked for 8 days) This apartment was absolutely not worth the money we paid.
The apartment complex is next to a construction yard, so it is a lot of noise from there every day even when it was Easter. They where also working in other apartments above us in the building, so they start to drill and hammer at 7 o clock in the morning. Terrible noise, so we booked 2 nights at a hotel to get away for a while.
The person i talk to in the mail was rude and did not care about the customers, just the money.
The only compensation they gave us, was that we did not need to pay the last cleaning fee (150 Zloty)
These apartments have nothing to do with luxury, its ordinary apartments with cheap furniture and bad customer service.
We loved the town, and we will come back, but we will surely not stay at this apartments again, it is a lot of other nice apartments to choose from in Gdansk with better standard and also cheaper than these one.