As soon as I booked this property I received a welcoming email and very clear instructions about location and check in! When we arrived, we were greeted warmly. We were lucky to have the luxury of an early check in! The room was clean, comfortable and had some extras like a fridge, a pot for heating water for tea, and coffee. A large complementary bottle of water was also in the fridge. The location was excellent. The room is on the third floor so there are stairs but, for us, that is not an issue. We had a lovely, comfortable stay here!