Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
Zermatt Visitor Center - 5 min walk - 0.5 km
Zermatt–Sunnegga Funicular - 8 min walk - 0.8 km
Zermatt-Furi Gondola - 19 min walk - 1.6 km
Sunnegga Ski Resort - 18 min drive - 4.6 km
Getting around
Sion (SIR) - 77 min drive
Zermatt (QZB-Zermatt Train Station) - 4 min walk
Zermatt Gornergratbahn Station - 4 min walk
Zermatt Station - 5 min walk
Restaurants
McDonald's - 6 min walk
Golden India - 5 min walk
Fuchs - 7 min walk
Ristorante Pizzeria CasaMia - 4 min walk
Schweizerhof Kitchen - 6 min walk
About this property
Alpen Resort & Spa Zermatt
Alpen Resort & Spa Zermatt offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in massages at the spa, and international cuisine is served at Restaurant Matterhorn, which is open for lunch and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights. Fellow travelers say great things about the helpful staff.
Languages
English, French, German
At a glance
Hotel size
26 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 16
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 16
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Electric vehicle charging point on site
Offsite parking within 3 mi (CHF 12 per night); discounts available
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–11 AM
Restaurant
Bar/lounge
Room service (limited hours)
Traveling with children
Children's pool
Playground
What to do
Ski passes
Pool table
Bicycle rentals nearby
Hiking/biking trails nearby
Ski lessons nearby
Snowboarding nearby
Working away
24-hour business center
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Ski storage
Facilities
3 buildings/towers
Safe-deposit box at front desk
Garden
Terrace
Fitness center
An indoor pool
Arcade/game room
Full-service spa
Spa tub
Outdoor tennis court
Sauna
Steam room
Accessibility
Elevator
Well-lit path to entrance
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Heating
Minibar
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Bed sheets provided
What to enjoy
Balcony or patio
Separate sitting area
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Dining
Restaurant Matterhorn - This restaurant specializes in international cuisine and serves lunch and dinner.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Parking
Parking is available nearby and costs CHF 12 per night (16404 ft away)
Policies
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt
Frequently asked questions
Does Alpen Resort & Spa Zermatt offer free cancellation for a full refund?
Yes, Alpen Resort & Spa Zermatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Alpen Resort & Spa Zermatt?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Alpen Resort & Spa Zermatt?
Sorry, pets aren't allowed.
Is parking offered on site at Alpen Resort & Spa Zermatt?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Alpen Resort & Spa Zermatt?
Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Alpen Resort & Spa Zermatt and nearby?
Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the spa tub. Alpen Resort & Spa Zermatt also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Alpen Resort & Spa Zermatt?
Yes, Restaurant Matterhorn offers international cuisine.
Does Alpen Resort & Spa Zermatt have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Alpen Resort & Spa Zermatt like?
Alpen Resort & Spa Zermatt is a short 4-minute walk from Zermatt (QZB-Zermatt Train Station) and 8 minutes' walk from Zermatt–Sunnegga Funicular.
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Nov 29, 2024
Weather was good for the most part. The hotel was awesome with a great staff that was very helpful. The food everywhere was great, and I would stay there again and recommend
matthew
matthew, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Nov 8, 2024
Natchaya
Natchaya, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 16, 2024
facilities are good: swimming pool etc
Barry
Barry, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 15, 2024
Samuel
Samuel, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 6, 2024
Nice environment and friendly staff
Richard
Richard, 2-night trip
Verified Expedia guest review
6/10 Good
Sep 3, 2024
The room was good, but it was a
10min walk for doing anything like food, shopping or train station.
I faced one off scenario like my kid started throwing up and Diarrhea in the middle of the night and tried to reach out to front desk came to know there is no onsite service in the night until 7 or 8AM. Even medical kit, bathroom tissues anything you need incase of emergency you need to wait till morning 8AM. This is not okay for me.
srikanth
srikanth, 2-night family trip
Verified Orbitz guest review
10/10 Exceptional
Aug 23, 2024
Family room has a balcony with excellent view of the Matterhorn. Very clean and well maintained. Hotel has a great spa and friendly staff. Enjoyed the stay!!!
Mahesh
Mahesh, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 6, 2024
This hotel was a highlight of our Switzerland trip. We've got upgraded to a panoramic room and watching the sunrise hit Matterhorn in the morning never gets old. Large room, spa, breakfasts, ice cream at 3 o'clock - everything was top notch. The only thing I wanted was for it to be closer to the other side of town. It's hard to drag your feet across the whole town after an all day hike in the mountains.
Konstantin
Konstantin, 3-night romance trip
Verified Expedia guest review
4/10 Fair
Jul 31, 2024
Adeel
Adeel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 22, 2024
Mrudula
Mrudula, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 18, 2024
Good view of Matterhorn from balcony
Chandralekha
Chandralekha, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 18, 2024
Yidi
Yidi, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 14, 2024
This stay was incredible. The shuttle from the train was so easy and convenient and our driver was SO friendly. The rooms were amazing for families with kids. We had a view of the Matterhorn from our deck. The pool was amazing and as it’s indoor we could use it no matter what. Our first night we ate downstairs in the pub and our server was incredible. If I ever make it back to Zermatt, there’s no where else I’d rather stay.
Meaghan
Meaghan, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 12, 2024
Charming hotel with 2 restaurants on site, gorgeous pool, afternoon tea and chess. Room was very spacious and perfect for our family. Town is walkable from hotel. Delicious breakfast buffet included. Really lovely stay.
Susan
Susan, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 10, 2024
Brian
Brian, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 5, 2024
Wonderful place. Family room for 5 was comfortable, quiet, and had great balcony with a beautiful view of town and mountains. Breakfast, pool, and hot tub are all great. Grounds are nicely landscaped and location is convenient. Added convenience of bars and restaurants on site.
Trudy
Trudy, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 5, 2024
Property is at the north end of Zermatt but still within walking distance (5mins) of the railway station. A shuttle bus is available on request though.
Nice comfortable rooms over 2 or 3 sites packed close together in traditional Swiss chalet design. Road through to the main Zermatt centre runs alongside property and it's an easy few minutes walk to many shops and train stations to the Gornergrat and Klein Matterhorn as well as some lovely walks just around the surrounding valley.
Peter
Peter, 4-night family trip
Verified Expedia guest review
2/10 Poor
Jul 4, 2024
We booked june 26-28 thru terrible Expedia. There was a flood calamity thatvtime they close somw roads going to that hotel so we canceled our booking. They agreed to refund us but to initiate refund i have to oay penalty fee so I did .After 2 days they said they will not refund even they gave me confirmation for the refund .My family was disappointed imagine the fear and looking for a place to stay that time because the the flood and even the train we booked refunded us but this hotel and Expedia did not look at after the safety and comfort of their customers. They are after their business and money .They don't really care the vacation that every family has prepared and in the event of inevitable circumstances like natural disaster they don't really care as long as you paid them.The hotel asking me to review my stay .They should stop deceiving people especially famijy with kids traveling from another country like us.
Maida
Maida, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 1, 2024
Mark
Mark, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 27, 2024
GOPAL
GOPAL, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 24, 2024
Excellent hotel, great pool area
Matthew
Matthew, 1-night trip
Verified Expedia guest review
8/10 Very Good
Jun 21, 2024
Staff was very friendly and accommodating Properert was well maintained and within walking distance to town. Breakfast had good options. Amenities were good