Ocean View Beach Hotel

All the negative reviews are true. Front desk and management treat you like they are doing you a favor by letting you stay there. They are very rude, they don't care about helping you resolve issues. Pool server is too busy talking to his friends to take your order, front lobby lied about check out time and said it was 11 am when itenirary said it was 12pm. Luckily Hotels.com stepped in and made the situation right. Positive side is location. But there are several options that have good location same price and probably better service. Owner should be worry that management and staff will drive customers away. I gurantee you that if you go once, you wont come back again. By the way we heard several people complaint about the pool restrooms. We made the walk back to our room based on customers comments. Strongly recommend new management who can offer proper training to staff.

Nice warm pool, clean rooms. The best part was the staff, Ruth was outstanding.

Location is great, beachfront, Pool area is great. Installations looks old, even furniture. Service is terrible. Front Desk personnel is rude. In a very bad tone, at check out, they even made me go back to my room to get them the tv remote control,

On the Plus Side - The Hotel is close to the main tourist attractions, they kept areas clean with attention to measures due to the pandemic On the Negative side - Having to wear a wrist band the entire time wasn't very comfortable. It can get really noisy at night due to its proximity to the busy road.

The room was dirty still had hair on the floor from the previous guest, shower curtain had mold, furniture was broken or chipped, extremely hot water or extremely cold no in-between in the shower and faucet, receptionist was really rude when I called to ask for a blanket, they have very little parking and to top it off the morning of check out we took all of our bags to our car with the exception of a pair of jeans, a rose and a water jug, the plan was to go have breakfast then come back and change into the jeans then do the check out but when I returned to the room to change my pants they where no longer there and the water jug was not where I left it, so i double checked my bags before telling the manager which she was no help the jeans didn't turn up no one seen them and they didn't even help me with anything.

Service and policy’s were very bad, staff was unable to help most of the time. Unable to answer my questions and most of the time were rude.

Very kind staff! They went above and beyond to ensure we were content with our stay.

Great Hotel. Beautiful view, very nice pool and small not too packed w/ people! The showers were luke warm. Receptionist insisted it was fixed but, nope. Seemed like a general problem in the area because my sister in law that was staying at Costa de Oro (two hotels next to mine) was also showering in luke warm water. Annoying but tolerable. Ruth was a wonderful receptionist at our hotel. She was always so attentive and courteous!!! I would return, definitely.

Rooms were a little dirty. Staff was very friendly. Beds are very comfortable.

Our room key didn’t work we had to wait over an hour to get a new room and all of our belongings. One of the managers was really rude.