Vinpearl Discovery 3 Phu Quoc

Trải nghiệm ở resort này là cực tệ. Không gian sạch sẽ, nhưng việc xây dựng đội ngũ vận chuyển khách từ trong villa đến sảnh, hoặc giữa các sảnh chính của resort là cực kì chậm chạp. Book xe có khi đợi 1-2h thì xe đưa đón hành khách mới tới. 4h cả nhà tôi muốn ra bãi biển tắm thì book xe đến 5h30 mới tới đón, đến bãi biển thì 6h đóng, ko tắm dc. 7h muốn ra sảnh chính ăn tối, book xe nhưng đến 8h30 mới có xe đón, đến nhà hàng thì khá muộn. Sẽ ko bao giờ quay lại đây.

This resort is far from being a 5 stars. However, this resort itself is nice and clean. Being in Vietnam, don't know why everything in this resort is way over price. Nice staff but you can tell they are not properly trained. 50min from airport.

My husband and I are experienced travelers. We were here for 3 nights. We took our family in Vietnam as they were raving about "Vinpearl". There are 20 of us. The resort itself is beautiful and clean but there are lots of other factors that it needs to meet for it to be a 5 star & Vinpearl are far from being a 5 star. Staff are nice but it is obvious that they haven't receive proper training. There was a glitch with their booking system which got nothing to do with us as a guess but they made us wait for 2.5hrs. It was during the Corona Virus time & the resort was dead so I don't know why they can't deal with a simple matter in a timely manor. The floor manager made numerous calls to her superior & we were forced to write a hand written letter explaining the situation before we get the room key. Are you kidding me? This is unacceptable. We felt that the staff here are so afraid to lose there job which jeopardized the customer service. With this many people and mainly kids and teen so you can just imagine how frustrated it was to keep this many people calm. When we finally get to go the room, the card for the door wasn't active properly so we couldn't get in. They took forever (30min) to get someone to open the door for us. They waist so much of our time that by the time we get to settle in, the day was gone & we couldn't go to the Vinpearl Land as it closed at 8pm. Food can be improve but it is way overprice. Alcohol & non-alcoholic beverages are also overprice.

resort location close to safari & vinepearl land. the villa we stay was brilliant & luxurious. food & services are really awsome! highly recommended.

100% certify

I stayed here for my birthday and this property reminds me of being in Florida but in Phu Quoc. This villa exceeded my expectations in terms of design, spaciousness, private pool and service. I would definitely come back with my family but they do need to hire more english speaking workers who answers the phone. My main struggle here was ordering food, keep in mind you're in the middle of nowhere so it's unlikely you'll go to a restaurant nearby. Everyday was a struggle to order food because the room service dept couldn't speak english. I'll end up walking to the hotel lobby and order but honestly you have to take golf carts everywhere the resort is that big... so it does get annoying. The spa was beautiful but they gave me an amateur massage therapist who couldn't do deep tissue and if I'm paying $200 USD +... I'm expecting phenomenal.. I had to tell her to stop half way through and get another therapist. When settling the bill, their machines didn't work and they blamed it on my cards until I told them to charge it to the room. Train your staff, and hire more english speaking workers. The breakfast buffet was fantastic

Very pleasant

It was ok , limited English and not very contactable via the hotel official contact number. But the ground service staffs was hardworking and always ready to serve

Great stay