Severa Apartments

I’ve read some pretty mixed reviews about Severa Apartments and having stayed four nights recently in the top floor loft, I would advise anyone to concentrate on the better ones. Owner Rodrigo is welcoming and helpful, I thought the place was clean and so did my partner... and she’s not at all easily pleased when it comes to cleanliness! The decor is recent and well looked after, the area is quieter than Chiado or Baixa for example, yet still handy for town... walk south to the river where frequent trams, trains and buses run, or north a few streets, where popular tram route 28 can be caught. Metro stations are a little further afield, but still accessible. One tip... make contact with Rodrigo well before you arrive to arrange check-in.

We had contacted Severa apartments well over 24 hours to notify them of our arrival date and time. We did not hear back from them until a few hours before our arrival after contacting Hotels.com. During this waiting period, we wondered if we needed to make other arrangements and this caused quite a bit of concern for us and another couple traveling with us. It would have been most helpful if the Severa representative had additional backups so that he was not singled out. Once we arrived at the apartment, our unit was clean and tidy, however the other couples was filled with MOLD both in the shower and closet areas. Other than these two experiences, the location was central to all with many landmarks and restaurants walkable. The Mold is unacceptable and should be addressed due to health reasons for everyone whether they are traveling or not. Sad to say, the other couple left Lisbon with bad colds which could have been a combination of the mold and draft they experienced in their unit.

First of all we had trouble getting communications with the owner. He wanted us to confirm our arrival which we did thru email text, phone no response until we contacted hotel. Com with our concern. We recvd email finally and was greeted by cleaning lady who said we did not need house key even though owner said there was a key inside (no house key or safe key so we were not able to lock our valuables) next we had overwhelming smell of bleach so we opened all windows and door to air out. As we begin to unpack we find to our disgust a closet full of black mold! We could not hang out clothes. We stayed 5 nights & was only allocated 2 thin towels for two adults! Cleaning lady never came by to exchange even though the stay included "minimal housecleaning". Bathroom mat was filthy and shower curtain had mold as well. Little bugs were on the bed & walls & coming out of sink. Only one heater worked, bedroom heater not working & bith cracked.We had no instructions to where to throw out our garbage so we dumped in next door neighbor bin. My wife ended up sick after our first night & for the rest of our stay headache, coughing overall miserable. We did not contact the owner as we felt it would be a waste of time. I definitely would not recommend this apartment. Please see the pictures

The Severa is in the old part of Lisbon, up a very steep street, about a twenty minute walk to the train station on the waterfront. The location was manageable with respect to being close to trams, trains, and subways. The suite itself was up six flights of stairs and after walking up the street to get to it, those stairs were a killer. We did not see our "host" even though we explained to him on the phone that the suite needed toilet paper and a couple more towels. On the other hand, a mini mercado was across the street and an East Indian restaurant was right around the corner. And although the suite is advertised as a loft, we didn't think we would be crouching to avoid thumping our heads on some of the ceiling beams. Overall, great suite for twenty somethings that want a sixties style experience.