P.C. Boutique H. Napoli Centro

We were delayed on our flight so we contacted the hotel and they wanted to charge us €46 for a late check in. So we found another hotel for €35 and therefore stayed in the alternative. Also when called lines were horrific and language barrier was very strong. Not impressed at all.

Was amazing stay. Stayed for 2 days and was very happy. Very helpful with transport from airport and to station. Very friendly staff. Overall would recommend this place. It is very close to many sites and 15 minutes from the beach which was great.

Perfect location, large room with good facilities, reasonable price

#1, this isn't a hotel. Don't expect it to be one because it's booked on hotels.com. It's run like a b&b so you can't expect full service. #2, it's a budget hotel as far as service goes. The hotel was clean and nice though. We had some weird experiences. We booked it for our last night to just have a place close to the airport. We were coming from the Positano and had prior arrangements that made it extremely inconvenient to get to Naples before 21:00. When I told them of my arrival time, 22:00, they informed me I would have to hire their pickup service from the airport and that person would also handle checkin. That would cost me 35 Euros. Keep in mind my whole room cost 44 Euros. I wasn't coming from the airport so they said I could pay 25 Euros for just the late check in. I travel about 200 days a year and have never had a hotel have an issue with late check-ins. It's part of the industry. Even small AirBnB's figure out how to allow people to arrive late, so not being a hotel isn't an excuse. I tried to cancel, but wasn't able to get a refund. We rearranged our plans and arrived before 9. Here's the weird part. The receptionist doesn't leave at 21:00. So she would have been there to receive us at 22:00. That fee is just to have a fee. As we left, a guest was being asked to check out on his 3rd of 4 paid nights. It was a huge scene and they clearly don't have guests bests interests in mind. I couldn't help but laugh knowing how they handled our late check in.

Receptionists should be more friendly