The apartment is separate from the reception, but the staff will walk you to the apartment the first night. Our receptionist brought with him the wrong key, but it didn't take him long to rush back and change it. In compensation we were given some sparkling wine. The wifi is really good. Later that night the power went out, and they had to come and fix some stuff with the fuses. We were sitting in the dark for quite some time, but hopefully this is not a common problem. Our apartment was situated in a really quiet and safe area of Prague, and we really enjoyed our stay. We are definitely coming back, and I also recommend this to my friends and collegues.