Hotel Capital Bellet

It was a great hotel. Everything was perfect. Breakfast was delicious and very satisfying. However, standard rooms are small. If you are travelling alone like me, it won't be a problem at all, don't hesitate to book. However, if you're travelling as a couple, I would advise against booking a standard room.

Location was great. Hotel was clean. Breakfast was good. Close to metro. recommend.

We didn't have any hot water to shower because of some piping problem the first night. When we asked the hotel for some service recovery they were rather unpleasnt and told us there is nothing they will do.

i would recommend this Hotel highly as the price is good,the Service from all the staff was excellent,even though there was a language barrier at times they tried hard to get around this which we did. Rooms were not that big but quite comfortable and very clean and looked after.It would have been nice to have Tea and Coffee in the room but as we found out other Hotels in South America do not have this facility as well.Overall enjoyed our stay for three nights and another two on our way. back home. Close to Shops and Cafes.Breakfast was okay as well and Resturant Quite Good.. .

6 of us, 3 couples, stayed here 2 weeks ago before going to other parts of S.America. One couple was given a room with 2 beds which was of good size. But the other 2 had to stay in awfully small queen-bed rooms as per our booking. When we checked in this time, we asked if rooms with 2 beds could be arranged. 2 pairs of us were happy to hear ‘’yes” from the lady processing our check in. The other pair, who were handled separately by the hotel manager Ms Diaz, were asked to show their booking confirmation. Then, Ms Diaz pointed at the paper confirmation and said “Your booking is queen-bed room. If you want 2 beds, you have to pay extra.”. Goodness, that was really rude! I could still remember Ms Diaz had very arrogantly told us “I am the manger, the only manager!” But a hotel manager should know how to decline a customer request in a much more respectable manner. Well, the worst was yet to come! When we checked out, the 2 couples who were given rooms with 2 beds were asked to pay for the upgrade. How ridiculous! If it wasn’t a free upgrade, the charges should have been clearly explained and agreed upon before we were given the keys! We got really furious when we heard Ms Diaz said “but you took the rooms and stayed!”. We refused to pay and told her to call the police. She didn’t and in the end, we had to write/sign a statement clarifying why we would not pay the extra charges. Ms Diaz has achieved her goal: we were terrified and would never recommend this hotel to anyone.