Tru by Hilton Lafayette River Ranch

Everything was good at check in, we got there Tuesday for work and where checking out Saturday, the pool didn’t open until Friday because they wouldn’t hire a pool company to clean it. The maintenance guy tried but I don’t think he knew what he was doing. The beds where way firm to the point my back was hurting by the end of our stay

This was horrible, rude front desk. Looked like a freak. Service was horrible. This hotel is not the type of hotel for the area. Miss leading because it says Hilton, a prison would be as inviting. Cold room with a mattress that was HARD.

The service was great! Very friendly staff that made me feel welcome. I felt very sorry for the sweet lady at the front desk. It was storming and water was pooling at the back entrance. She was frantically putting towels down, but apparently there are issues with the building when it rains heavily. When I came in that evening it was all cleaned up and nice again. It's a new facility so the rooms are clean and modern. It could use a more homey feel, but all in all It's a great value. I'll stay again when I'm in the area.

The service was HORRIBLE and Unfriendly I’ll never stay there or give my money to them again .

This was my second stay at this particular hotel. My first was amazing. This stay was ok. I'm not sure if it was because of the COVID or just that it was brand new last time. It always smells really good. There are games in the lobby as well as a pool table and a nice pool/patio area outside. The fire pit worked this time so that was a plus. I called before arriving to see when the earliest time we could check in was and was told 1 pm. We arrived around 1:30 pm and was told it was too early. After notifying that I had called about early check in we were allowed to check in. Breakfast was just pastries again due to the COVID but that was understandable. Otherwise, I didn't see any extra precautions being taken. The bed, however, was not comfortable. I don't remember that being the case the first time I stayed. The staff last time was super friendly, even playing pool with us. This time they barely spoke. All in all it was a good stay and served the purpose of our visit, a day in the pool. I'll definitely stay again.

When booking any hotel, I always choose one that includes free breakfast-which Tru by Hilton offered. Upon arriving in the lobby the next morning I found that the breakfast was a BANANA ....THAT WAS THE ENTIRE BREAKFAST. Come on Hilton - Really????

We were recently in Lafayette for a T&T gym meet. Several of the families stayed at Tru by Hilton. All of us had a wonderful experience and the young girls loved it. There was plenty for them to do together allowing them some fun time together.

Atmosphere welcome, all employees friendly, sociable & helpful!! Really liked the refreshing decor & ease of storage in the room! Facility had an upbeat & relaxed feel😀

Meeka checked us in, greeting us with a huge smile & a very warm welcome. The hotel was EXTREMELY clean. We went right up to our room which was extremely nice! On Sunday morning, we had the complimentary breakfast, which was delicious. A very nice lady who also worked there (didn't get her name unfortunately) helped my 10 year old son make himself a cup of coffee milk while she was explaining to the next set of guest all of the teas they had to offer. VERY WONDERFUL EXPERIENCE. The staff went above & beyond! When we are back in the area, we will definitely stay there!!

It was awesome :)