10/10 – Enestående
23. desember 2024
Above and beyond!!
This is the second stay at this property, the first time was a very nice last minute 1 night stay. This time we planned on staying there again along our route driving out the Keys. My wife booked an off-site location by accident and we didn't realize it until I checked in. We went to the off-site property and went up to the room, Although it was very nice as well, my wife was a little disappointed because we were looking forward to the same experience as last time. After about 30 minutes, I called the front desk and told them what had happened. He looked through his reservations and found a cottage like the first one we had stayed in and loved us, although it was our fault! He had no obligation to do this, but went above and beyond to make us happy. Additionally, with the off-site property having an outdoor flight of stairs, the new cottage made it much easier to navigate, especially since I have a bad back (several surgeries & a pain pump implant) and my wife has bad knees (in need of a knee transplant). For all of these reasons and more, we will be staying again, should our travels take us back there!!! One of our favorite places to stay!!
Kenneth
Kenneth, reise på 1 natt
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