Shining Boutique Hotel and Spa

Upgraded to a bigger room & free foot massage. Bed was huge with lovely mattress and pillows- we live white sheets and towels. Nice hot shower, good location for train street and good choice for breakfast. Lovely welcoming staff. Would stay here again.Good WiFi

This hotel has been exceptional and really impressive. As a hotels.com gold member, I was treated like a VIP from start to finish. I got a free massage and late 2pm check-out. The staff are really friendly and are seeking to help you in any way they can. The rooms are nicely decorated and comfortable. The price is extremely good value. Only small negative was the breakfast was mostly finished when we arrived but that was mainly my own fault for getting up later - would advise to get down a bit earlier and not right before it closes! Overall a great stay and would stay here again if ever in Hanoi again.

Wonderful staff, clean and comfy hotel. Nice breakfast buffet. Walking distance to everything. Can’t beat the price!

Wonderful hotel, we extended our stay for a total of 4 nights and even booked a room for our family. Great staff, clean rooms, and nice breakfast buffet. A steal for the price! within walking distance to everything.

We've stayed here for a few different nights on our trip around Vietnam so far. The staff are very helpful, and could also offer tips for trips and tour services they were efficient and the service is excellent. The hotel is clean and the rooms are modern and well equipped. I enjoyed staying here and definitely would again. The breakfast spread is pretty good and offers an omlette bar which I appreciated.

Absolutely. Amazing. The rooms were clean and comfortable, with free water and fresh fruit every day. Amenities were great, including a variety of foods for breakfast. Location is right downtown in Hanoi, with great nightlife and lots to do for a few days. Most of all, the staff was so accommodating - they make sure to answer all your questions and have plenty of recommendations for things to do. They were very enthusiastic in making us feel like home, helped us with our luggage, and called taxis for us as well. Overall, highly recommend, and definitely stay here if you are coming to Hanoi!

The staff here is so attentive! Especially Lilly who helped me organize two sightseeing trips to Ha Long Bat and Ninh Binh. I always felt that she was handling my concerns and was always available to communicate through WhatsAp. My trip to Hanoi was a success because of Lilly.

Just truly remarkable service - from the welcome drink, to recommendations from the front desk, including a private escort to help us find our way to a local restaurant, to the first class breakfast. Top shelf!

Service was friendly and very helpful. Stay was great for the money however I wouldn’t give the hotel 4 stars only because it’s not a 4 star hotel. Price is right though!!

The air conditioning never worked in our room and i believe ibecause it was off in the whole hotel. It was in the 80’s during the day, but apparently that is winter there... The shower was old, dirty, and temperamental. The check in process took too long. Breakfast was not great...