Our original room was "pool side", but even though there were other options, we were placed under the staircase with no patio or pool view. We were given a different room after requesting a change.
Then the tv didn't work in our room. I called the front desk and the lady actually asked if I
tried to turn it on and if I tried changing the channel. I told her I thought it was a problem with yhe Wifi, but she didn't have any suggestions for a solution. The next day, we stopped by the front desk with the same issue and got the same response. I know a tv isn't a big deal to some people, but for somebody that needs it to fall asleep, it really was a big deal for me. I get it that things happen, but the total lack of care or effort from the staff was inexcusable.