Holiday Inn Express And Suites Ottumwa

We checked in a couple hours early because we were to be at a wedding at 4. The girl that helped us must have been new. Nothing went right. She could not get the keys to the rooms right. Our friends had to move room twice. After we got our room someone else was given the same room. They walked in on us When we returned from wedding we could not get back into our room again and had to go down and get new keys again. Then when checking out we got the wrong bill. She never asked for my DL to varifiy my name. The whole experience was totally bad. Clean but we found a dead cockroach on the lobby floor. Will not stay there again. Too bad because we are in that town a lot.

We were on the 4th floor, garbage can outside of elevator running out full, 2 grocery bags of garbage across from elevator. Hallway was dirty with food going down it, including food garbage sitting outside of 2 rooms, dirty towels on the hall floor. When booked I said that there would be 3 adults, yet the bathroom had 1 bath towel and 1 wash cloth and 2 conditioners no shampoo. When I called the desk I was told that I could come get what was needed, about 20 minutes later a lady brought it up. The next morning my uncle killed a large bug running across the floor by the bed. We booked there because of the hot breakfast advertised as well, to find cold cereal, muffin and apple and a note to ask the desk for milk or oj. We chose Holiday Inn knowing it's generally a great experience, this was a huge let down.

Ended up spending 2 nights because of power outage . The first night we had exceptional service i wish i new what the lady at the front desks name was . We got there at about 8 pm Aug. 10th . Saw a sign on the desk that the pool was closed . Which should be mentioned before hand i would have chosen another hotel . The front receptionist said we could swim at our own discretion as someone said the pool was cold . I said our pool was on the cool side they wouldn't mind . The kids enjoyed there swim . The next night didn't go as well . Got there our room wasn't clean . Went to swim receptionist said the pool was closed . I said we had swimmed the night before . She argued with me even got her manager who wasn't going to let us swim until i said i wanted a refund. Then nobody could find the light switch in the pool room . So big a difference in my 2 night stay . First exceptional second 2 🌟 . Goes to show good customer service goes a long way .

Hotel was very clean and service was great. Website still advertised free breakfast, but not available due to covid response, so that was a little disappointing, but not unexpected. Would stay there again.

The poor lady working the front desk was the only worker that night. She was doing everything and it wasn’t her fault it took 20 minutes before we could check in, the faulty room doors that are not fixed (they know about them) and the dirty floors.

Comfortable, Convenient,

When we arrived the room we were assigned had a broken toilet and the door key didn’t work. We were reassigned to another room that was acceptable.

Room didn't have any bath towels when I checked in...had to go to the front desk to get some. Bathroom had mold/gunk in the corners of the shower. No Kleenex in the bathroom dispenser. The drink cups by the ice bucket were stuck together, and when I pried them apart there was a cloudy liquid between them. No idea what it was, but I just threw them away. A/C was noisy, and the provided mini-fridge wasn't cold. TV remote wasn't in the room, and no way to turn off the TV to get rid of their welcome screen so I could go to bed, so I just had to unplug the TV to go to bed. Staff wasn't wearing face masks, and wasn't asking the guests to do so. Staff was very friendly and apologized for the troubles in the room, but for a brand new hotel this is the 2nd disappointing stay I've had there. Probably won't be back.

I will start off with the hospitality from the front ladies was great but besides that there was nothing positive to say..... the first thing that made me upset was we were NEVER informed that there system was down and none of the doors could be locked!! Really we left several times and left all of our items in the room. Anyone could have went right in if they wanted to. The side doors remained unlocked so we never had the protection at this hotel. There is a safe in the room which we placed items in and we tried everything to get it back open. Went to the front desk and they didn't have a master code or anything, so everything we placed in the safe is still there. We stayed 3 nights and not once was our room cleaned at at the least brought us any new towels.... personally i would not stay there again even if it was free.

Building fairly new however my first room had bugs all over, my second room floor was sticky. Both rooms thermostats didn’t work found this out 24hrs after our room being under 60 degrees.