Senator Puerto Plata Spa Resort All Inclusive

The hotel was great. Rooms were clean. The room we selected was great. The room had a pool. People there are friendly. Only complaint is that there was not so much varierty on the food and food was ok. Also that some of the pool bar and sport bar employers we had to try to get their attention if not they will serve everybody else but not us. They should improve food quality and get more variery. But overall our stay was more than excellent. We would definitely go back and recommend this resort.

1) The hotel desk staff is nice 2) The rooms are very noisy 3) They insist that you use their reservation service to book 1 of their 3 restaurants. Time-consuming, they make it feel difficult (unless you extend a big tip). When you walk by them after 7h30pm, they’re half empty but won’t accept you without reservation 4) The Japanese's is the best place to eat by far. Nicest staff at the Senator. The wok show is nice but the Sushi could be improved The Italian's is the worst. The staff doesn’t seem to like working there and let you feel it. The tasteless food seems to get out of frozen meal The steak house is ok 5) All restaurants are too noisy. There’s no acoustic absorption system. It is cacophonic. The cafeteria is built with high ceiling with full DEL lights. Too bright at night. 6) The buffet is almost always the same and not very tasteful. Not enough people to help you get your drinks in time. 7) The pool is very crowded. There is few parasols. The music is often too loud. 8) There was always a smell of sewer on the boardwalk close to the 3 restaurants 9) Don’t plan to buy anything at the store in the shops’ street. Everything is 50% more expensive than in Puerto Plata 10) You need to get up at 6am if you want a chair at the pool or at the beach. Nonsense, we are supposed to be on vacations 11) Watch out if you swim in the ocean after a storm. All trash is flushed into the bay. The worst is not what you see. The water quality level must not be recommended to swim there

Terrible! Disappointing! We were not allowed entry onto hotel grounds when we arrived at approximately noon. NOT EVEN TO HOTEL LOBBY!!! We stood outside the gate with other guests! Our friends had arrived the night before. We were allowed in after they paid an “Early Arrival Fee” of 2500 pesos (roughly $50)!!! Our bath tub did not drain well. VERY SLOW!!! Water above ankles by shower’s end, hours to drain before empty. Hotel was contacted on the first day, but no action taken in the four days we were there! I would NOT stay there again. Food was average. Dining was problematic. On multiple occasions tables were not available, cup and glasses not available, beverages not available. Short on staff. This resort has changed hands multiple times over the years. We have stayed there on at least three previous occasions. Each time the resort has been under a different name. LOOK ELSEWHERE!!! This was supposed to have been a great 60th birthday celebration for my wife 😔 She was not even able to take decent shower after spending time at the beach .

The staff,food and cleanliness off the place was great and I love the entertainment they bring but they most add a reggae night in it

Everything was fantastic. I had a room with a beautiful view of the bay where the cruise ships come in. The pool staff were a lot of fun

Lack of customer service staff was rude and not accomadating. They made it next to impossible to book any dinner reservations at the restaurants a la carte. Buffet food was disgusting and did not have much variety

Property look nice but service is no good.. no room drink.. just 1 bottle of barcelo. Everyday same food. Everytime i go food lunch table is dirty, no spoon etc plus coffee machine is always broken when i go. No music in pool area. As a spanish country, there was no tipico, bachata or merengue.

Great service and location!

The remodel was great love what they did to this hotel but the staff is horrible.

Good location for the area. This place is very clean