Palacio Can Marqués

Your surroundings at this hotel will be exquisite. The complimentary breakfast in the garden was a highlight for us. We received a warm welcome with cava when we arrived and However, we soon discovered the air conditioning in our room did not work. The temperature in our room was in the 80s and our window was right above a busy street with a row of bars and restaurants so keeping it open meant noise all hours of the night. We called the first night at 2am and they moved us to a new suite and told us they would fix it or move us to a new suite in the morning. The following day maintenance came and we went out on a day trip. When we returned we asked about the air conditioning and was told it was fixed. We went to our room and the window was open. The room was still quite hot. When we left for dinner at 9:30 we stopped at the desk and they turned down the temperature for us. When we returned back to our room at 11:30pm the room was 80 degrees. We called and the desk told us they would turn it down again. When we told them they had already done that they told us they would call us back. At 12:30am we finally got a new room for the night. When we checked out the following morning I said something to the person at the desk about my disappointment in how this situation was handled and was told they had fixed it but must have switched it so the thermostat blew hot air instead of cold. Overall level of service did not match price.