Mövenpick Hotel Apartments Downtown Dubai

The service is very good especially Robin help us to get the taxi. They gave us the late check out because we have the mid night flight.

Hotel is new but is very unpersonal starting with lobby: 2 benches and limited seating option no music or fragrance diffuser, gloomy atmosphere, restaurant hidden to avoid eye contact, no bar. Rooms could be more Dubai themed too you could be anywhere in the world, no mini bar (even soft). I would not advise this hotel for westerners, the pictures on website suggest it is very westernised while it is not (no harm with this but blonde women at gym must be exceptions). Wifi completely misleading = accor wifi in a movenpick. Check in was too long, only 3 desks o.w 1 empty, no concierge in peak hour, only 1 staff visible from 11pm. Checking in at 8.30 pm, i had to wait for 10 minutes with locals cutting the queue to ask for other services. Staff saw i was patiently waiting with my luggage but did not invite me at check in, no eye contact or personal greeting, this is way below Dubai standards which are usually great. I complained online and got personal contact and apologies which felt good and professional.

This hotel is in a great spot. Easy walk to Dubai mall and Burgj khalifa, big red bus and metro. The staff here were absolutely brilliant. Friendly, helpful, accomodating. We would Highly recommend a stay here and would return without any hesitation.

A fairly new apartment hotel within walking distance of the famous Dubai Mall. Amazing for shopping, eating and watching the fountain display with music. As our plane arrived early every effort was made to let us occupy our room before the usual check-in at 3 pm for which we were extremely grateful. An extra occupancy charge enabled us to stay until 6pm on the day of our departure so that we could arrive at the airport well rested. The hotel offers a free 'chocolate hour' in the afternoon where guests are able to sample lots of delicious cakes at their leisure.