4/10 – OK
23. april 2014
Good location
First impression was that the hotel was modern, and in a nice location. We had booked and paid for rooms with jacuzzi, king beds and balconies. When we tried to check in early upon arrival, we were informed by the concierge that the hotel was full and our rooms were not ready, but that we could have access to the VIP lounge for USD 120 per person per day until our rooms were ready, and that we would be given an upgrade to "rooms with jacuzzi, king beds and balconies". This was, however, what we had already paid for and was not the upgrade it was sold to us as being. When our rooms were ready, none of the rooms had king beds, balconies and jacuzzis. After two of the three rooms were changed to fulfill the criteria of our booking, only 2 of the rooms had balconies and one of the rooms had a jacuzzi. The rooms had twin beds and not the promised king beds. Given the cost of rooms per night, we hoped at least that our expectations be met according to our reservation and what was paid for. If it had not been for the most helpful and accommodating concierge of all time (Alex), we would would have been quite disappointed with our stay. Alex made the stay overall very enjoyable, and was incredibly helpful in every way -- he is truly an asset to this hotel.
Vibeke
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