Hello, my family and I are staying this weekend 10/25-10/26 and the service we have received has been overly rude, the helpless front desk staff has made us feel nothing but a joke. It all started with an older guy helping us get check in on Friday, who again was nothing but help less of our questions. Never bother to share the extra steps require to get to our room, or what I need it my last name for. Our room was at 76 when checking in, we then proceeded to turn off the Heat and turn on the AC. By the next morning our room was at 73, my little one woke up super warm, as all of us could barely sleep due to the warmness of the room. We then proceeded to talk to the Front desk one more time and the lady then, was sooo rude and acted like we we’re stupid, asking if we turn on the ac rather than the AC, then proceeded to tell us maintaince was going to be in, that was at 9:30ish and is now 7pm and we have yet received a call from front desk or has anyone come in to check our AC. RIDICULOUS TO SAY THE LEAST.