The hotel gives a good first impression with a nice reception area. There is a bar and good places to sit in the reception. The bar in reception was closed, but I was sent up to the beautiful rooftop garden that had an open bar. The roof also had a pool and lots of green plants. A great place to relax with a drink before going out to the city. It is about 15-20 min walk from city center and the lake. It is probably not located in the best part of the city, but Como seems like a very safe city all in all, so it really doesnt matter. I had a double room which was quite spacious and quite nice. The bathroom was not entirely to my liking though. It was clean and had bathtub, toilet and bidet, so i guess not really small, but it seemed crammed (not a good enough space to move around in). All in all very satisfied with the hotel, but as a 4 star it is on the lower part of 4.