We reserved a two double-bed room. I checked in at 5 pm, a full hour after the required time, and was told that the room was not ready and the clerk could not give me a time when that would occur. She suggested I wait in the lobby area. I said we had tickets to a 7 pm play at The Shed over at Hudson Yards and needed to shower and change from our long flight. She replied there was nothing to be done. I asked to see the manager, and he offered several excuses as to why the room wasn't ready. He couldn't give a time when the room would be ready either. With a great deal of exasperation bordering on attitude, he gave me a room with a king-sized bed overlooking an exhaust vent spewing smoke/steam right in front of the window. I have stayed several times at this hotel--it has always been a pleasant experience. Not this time! The furniture in the room was worn, chipped, stained, and frayed--kinda unappealing for the price we paid. Not sure I'll return...