As someone who has stayed at the Bronte many times over many years, one of the best features was the cooked breakfast. No longer available. Now you are offered a faceless, plastic wrapped self-service less friendly or acceptable than that served at the cheapest motels.
No one to book you in, and no one to book you out. The whole experience was lacking in any personality or personal interaction.
No longer a high class boutique hotel.
And the costs related to service are outrageous. Top level prices for an impersonal and unfriendly experience.
I hope the previous management, who understood how to run a hotel, will wait for this lot to fail, and reestablish the Bronte as it used to be.