Good location, just a 10 mins with the bus to Medieval Old Town. Frequent busses. Very good transport from/to airport. Wide selection of tours available, also to Mostar (Herzegovina) and Montenegro.
The rooms are spacious, and many of them have a balcony, which is great when the weather is nice.
Most of the staff is very friendly, but of course a few in the bar are not very attentive (and sometimes even indifferent and rude). All in all we would praise the staff.
The pools are great (two outdoor heated, and one indoor.) Plenty of towels, umbrellas and deck chairs. Great food served by the pool too. Good relaxation areas around the lobby too, with (slow) bar service.
We had the half board meal plan included, rather inexpensive compared to restaurants in Dubrovnik. The restaurant staff is great, and the food is plentiful and very varied - but really not something to write home about...
We decided to come back later this year.