This is a hostel, not a hotel. It is a big Victorian building, like a manor. It is a budget alternative, and many of the guests are young, but not only. You can live in big rooms, with bunks along with many others. So this is not a hotel. However, the atmosphere is great, it´s easy to get in contact with others, the staff is very nice, it´s clean. I have stayed in Palmers Lodge every time I am in London and I will do so next time I am there as well. Great value for the money!