2/10 – Dårlig
19. juli 2023
Poor value for money and the gordo needs to go
The biggest concern was the treatment by the bold “gordo” that was working the evening shift on the arrival date. He had a terrible attitude and should reconsider his career in the service industry. Apart from the nasty attitude, he charged unannounced fees and did not give the free drink vouchers that was supposed to come with the room. When returning to the reception to claim them a few minutes later, he questioned whether I had not already received them during the check in. I explained that he was the one doing the check in, only few minutes before, upon which he denied having done the check in(!). Generally he had a grumpy attitude to any request made that evening and made the stay feel very uncomfortable. I would never return to this hotel, as long as the staff treat their clients this poorly. The girls that worked the day shift were lovely.
Apart from this, the value for money is low compared to other hotels in Medellin. Rooms are dated, beds are very small and uncomfortable. Very noisy road outside. Pool area is limited to 1 hr per day pending reservation, which seems very limiting. The hotel smells like coffee, which I guess is the idea, but it gets overwhelming. Breakfast was nice. Location is OK, but not great.
Overall, there are far better hotels for this price in Medellin and would not recommend.
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