Hotel Moon & Sun Porto

Probably our best hotel in our 2 weeks in Portugal. Everything was very modern and up-to-date. Staff was friendly and helpful. The bathroom was huge by European standards. They had the one thing hotels need more of in Europe, USB plugs!

This hotel is really cool. The staff are supernice and make all the effort to make your stay as good as they can. We didn't have any breakfast at the hotel (just preference. We like brunching around in different places) but, to relax or plan the afternoon/evening, we were going down to the breakfast room and it was really nice down there too. One day we also managed to go up to the rooftop and the views were very nice, apart from the service. The waiter is also very nice and makes a good cocktail! Since it can be windy up there, they also have blankets. The only part that I didn't like that much was that the first night (a Saturday night) we slept on room #002 and, even after a few drinks, we could hear people walking, cheering and talking outside. Obviously, this is not the hotel's fault, but they might need to work on isolating that room a bit better, although that'd be all. Apart from all I've said, the hotel is very conveniently located, right in the middle of Porto but not in the busiest area, so you can walk everywhere, from Livraria Lello (5 minutes away) to the night clubs area or even Confeitaria Bolhão, where you can get in 10-15 minutes walking.

New hotel but poor maintenance. The floor was full of dirt when first checked in! They didn’t even clean the room and refill the basic amenities (eg tissue and towel) during daily cleaning! The hotel is new, but in room amenities and facilities are not well maintained, can see many faults.... overall new but not recommended. Very disappointed despite all those good reviews...

This hotel is rated 4-stars but is felt like a 3. Front desk training needs to be improved, lack of international service standard. For example, when we asked for two room keys and it seemed something impossible, their response was, "Unfortunately.... we are unable... we are hoping the same..." (negative tone through out.) Room is very small compare it with similar hotel we booked in Lisbon. However, it is close to some tourist attractions.

First, I do want to mention that the staff at the reception desk were lovely and very helpful in making reservations in the local area. That being said, this hotel was very loud at night with street noise. Also there were no amenities or anything that a standard hotel generally offers. I asked for a clothing iron and they didn’t have one, and I felt like every time I asked for something I was told no. There also was no toilet paper in my room when I checked in, and the shower was dirty which made me wonder if the bathroom was cleaned between guests. All in all, it wasn’t awful but I didn’t feel that the hotel was the quality that I was hoping for.