Hotel Moon & Sun Porto

We booked 2 Executive rooms. One was a dark hole of a room on the main floor looking out on a small lane.The other was ok but very small and looking out to other buildings. I don’t know what the difference between a standard room and an executive room is but our rooms were very disappointing.

Probably our best hotel in our 2 weeks in Portugal. Everything was very modern and up-to-date. Staff was friendly and helpful. The bathroom was huge by European standards. They had the one thing hotels need more of in Europe, USB plugs!

This hotel is really cool. The staff are supernice and make all the effort to make your stay as good as they can. We didn't have any breakfast at the hotel (just preference. We like brunching around in different places) but, to relax or plan the afternoon/evening, we were going down to the breakfast room and it was really nice down there too. One day we also managed to go up to the rooftop and the views were very nice, apart from the service. The waiter is also very nice and makes a good cocktail! Since it can be windy up there, they also have blankets. The only part that I didn't like that much was that the first night (a Saturday night) we slept on room #002 and, even after a few drinks, we could hear people walking, cheering and talking outside. Obviously, this is not the hotel's fault, but they might need to work on isolating that room a bit better, although that'd be all. Apart from all I've said, the hotel is very conveniently located, right in the middle of Porto but not in the busiest area, so you can walk everywhere, from Livraria Lello (5 minutes away) to the night clubs area or even Confeitaria Bolhão, where you can get in 10-15 minutes walking.

New hotel but poor maintenance. The floor was full of dirt when first checked in! They didn’t even clean the room and refill the basic amenities (eg tissue and towel) during daily cleaning! The hotel is new, but in room amenities and facilities are not well maintained, can see many faults.... overall new but not recommended. Very disappointed despite all those good reviews...

This hotel is rated 4-stars but is felt like a 3. Front desk training needs to be improved, lack of international service standard. For example, when we asked for two room keys and it seemed something impossible, their response was, "Unfortunately.... we are unable... we are hoping the same..." (negative tone through out.) Room is very small compare it with similar hotel we booked in Lisbon. However, it is close to some tourist attractions.