Swissotel - Chicago

Our stay was overall pleasant. The only challenge was the shower leaked onto the bathroom floor, in which we had to use towels to soak up the water on the floor.

Our stay was everything we hoped it would be. The service was prompt, nice staff, clean room and amazing views. We had a city view room.

The check-in process was a nightmare. Extremely long lines and nobody directing traffic and parking out front so cars were on top of eachother. Took over 2 hours to check in, figure out parking, and make it to our room.

No valet service for over $260 night room, bathroom shower was super small, the on site parking is only 6ft tall so no regular size suv fits it was just too much hassle and walking

The only thing we didn't like about the hotel, was the elevators. We wait almost 15 minutes to go down to the lobby because every elevator was full. The hotel needs to have more control on the elevators.

Horrible Hotel - In house dinning sucks ( 2hours and 45min for breakfast ) and ( one hour and 30 min for dinner ) .If you guys are allocated a room on the 20th floor and above , make sure you come out of your room 40-50 min ahead of time to get to the lobby level ( That's how long itff takes - rolling eyes ) . There car park is like a dungeon ( good for Halloween parties )

Booked a valentine weekend getaway. We loved our room and city views that came with. Clean and comfy room. Will definitely visit again.

The hotel was unprepared for the number of guests. There were 20-30 minute waits for elevators just to get to your room. They had no one directing traffic, so there was a 30 minute wait to get near the hotel. Then you had to stand in line to wait to be checked in. Then you had to stand in line to wait for the elevator. It was silly. Our shower was backed up, and sprayed water all over the floor. When I mentioned these issues at the desk on checkout, the response was “we had over 500 guests. What do you expect?” I just left.

Came with my girlfriend to Chicago for Valentine's Day Weekend. We arrived at the hotel 10 mins early and we were happy to find a seating area until check in time. There were signs mitigating the spread of Covid-19 and every guest and worker had a mask at times.The check in time was an easy and welcoming process by the receptionist. We found our room to be extremely clean. Location is great and walking distance to Millennium Park, The Riverwalk and many other attractions. We had a King Room with river view and it was amazing. You are able to see the Chicago Skyline and The Navy Pier.

The room service was not great,