Park Hyatt Washington

I was told at the front desk, that I was going to be upgraded but then they said, sorry, wrong name. I didn't ask for the ugrade, they offered and then revoked. They apologized but didn't do the upgrade because they were "sold out." Then they put us in a room directly over the pool that smelled like chlorine. Moved us to a better smelling room but no other attempt to make this interaction better. Really horrible customer service to do this.

One of the most relaxing places to stay with an excellent restaurant. Sat and enjoyed a lively tea one afternoon. Love the soaking tub in the bath area.

Amazing!!!

It was wonderful as always however my room was a little dusty which caused my allergies to act up.but my stay was amazing just what I needed.

Hotel staff & dinner at hotel restaurant was excellent. But we spent well over $2,000 for the Georgian suite- which was in need of a facelift. Although it was roomy It looked old & worn out from the floors to the counters & curtains - plus the dust behind the bed was like it had never ever been cleaned. Stains on the carpet & counter tops & tile floor- hair on the pillow case (before we got in it) - shower had no door (purposely) but it still gets water all over the place. Room very poorly lit especially I bathroom. All the hotel Service was exceptional, friendly & helpful suite was mediocre at best & not worth the price. Rooms need some TLC

Professional and accommodating staff. Beautiful and spotless hotel .

Great hotel, great location! Super professional team that are very welcoming and wonderfully accommodating! John

The guest service on the phone was very helpful. Very flexible with the breakfast arrangements, allowing us to change our breakfast package to room service. They gave us ample amounts of delicious jams and extra croissants. Overall very pleased with the stay and will return next time.

Excellent hotel and amenities!!

Our junior park suite was delightful. I appreciated all of the details, the view, swiveling TV that could be used in the living or bedroom. The staff was so very kind and attentive. Mustapha remembered that I was there to surprise my husband for his birthday and was kind enough to tell him HBD when hubs arrived for the first time. I was shocked by the manner in which the concierge alerted me that only hotel guests could book spa reservations -- might want to find a canned approach to this so it doesn't sound like you're reading my class based on my attire or appearance. The couples massage was eh - just okay. Way too much for anything less than an exquisite experience. My husband's was pretty good, but min was lackluster. We did have issues connecting my husband's gaming console to the internet which was a bummer because that was a part of his birthday suprise, however, the staff did try really hard (and several times) to resolve the issue for us. They ultimately decided to comp a bottle of wine for our troubles and we used our phone as a mobile hotspot so he could do his thing. All in all, I would stay here again!