The apartment was in a perfect location at a very good price. Staff were friendly and quick to respond when we had questions. The only drawback was that the apartment, while clean, perhaps had not been checked to see that all was ready for us: Wifi was down, but was quickly fixed. Safe was still locked from previous tenant, and that was fixed. Water heater was off, but we figured out how to turn it on. We bought a bar of soap, since the bathroom sink dispenser was nearly empty and there was no other soap in the bathroom. Small stuff, and the staff was friendly and helpful.