6/10 – Bra
31. mars 2022
Priority of guests led to poor services
It was just one of their busiest times and they were hosting a wedding. So the priority of the service was specifically for the wedding guests. No pre- check in confirmations or follow-ups and information sharing were done, we had to call in order to get their attension. We couldn't get food ordered for the first night, the response on whatsapp took more than 90 minutes and we were given a short notice of the time at which the kitchen closes. When we placed the order, no response was received until it was too late to get food. Bedding was not changed, guess locations differ with linen change policy. But we managed to get the food ordered and delivered on the second night.
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