This was a very disappointing experience. You have to reserve a car parking space here. I messaged via the hotels.com app and got no response, so called on the morning of my arrival and spoke to the reservations team, who were helpful and confirmed that they had reserved me a spot. When I arrived at the hotel I was confronted by a very salty receptionist, who told me I didn't have parking and that they were full, she was unhelpful, rude and confrontational. In the end I had to put my foot down and say that I'd reserved with someone at the hotel, could she do something about it. She begrudgingly disappeared for a minute and came back with parking permits, presumably after speaking with a manager. I parked my car, it was not full at any point i went down there. After that, every time I returned to the building, she was rude and acted like a spoilt brat, the lack of professionalism was quite astounding. The guy on the desk however, really helpful, friendly and approachable.
As for the room, there's no aircon and the windows don't open much. It was 33C in London on the day my stay, it was unbearable, although there was a fan so that was helpful. There's a kitchenette in the studio but no cutlery crockery or cookware. The rooms are fine other than that
Overall, The rooms are ok, lobby is nice, good amenities, just maybe not one for hot weather.
The big disappointment for me was on the girl on the desk.
