We arrived in New Orleans, and got an uber to the address. When we got there, there was no sign, and even the building - 1100 did not exist. In frustration we crossed the street wondered up and down looking for the mysterious Courtyard Hotel.
After about 25 minutes of asking various passer bye, we had someone appear and lead us to the hotel.
No signage at all!
We had to struggle with our luggage up steep steps to a surly "receptionist" who asked if we were good with steps ....
Then he told us the room was available early for a $75 extra charge. My friend and I were shown a dirty room, and she told me she would not stay there.
We quickly found an alternate hotel and left.
We should receive a complete refund, this was not as advertised and did not reflect the pictures on your site on all levels.
We did not take pictures, because we needed to leave immediately, this is shady and disgraceful. Shame on you Courtyard and hotels.com.