The office staff was friendly, the area has vagrants living in some of the rooms, borh men and women, street people, there was a guy in the parking lot, teasing his pet pit bull with a stuffed animal, the animal showed his aggressive behavior in mauling that stuffed toy. As soon as I went in, a certain smell emitted into my nasal pasages, and it gave me an indication to expect cockroaches. Sure enough, on the 2nd day, I saw one in rhe bathroom also on day 2, room service forgot to clean my room, I complained, and the front desk told me that they normally only clean once every 3 days, and asked if I had put in a special request.