2/10 – Dårlig
23. mai 2025
0 stars if I could
I’m really disappointed with our experience today. We made a pre-paid reservation via Hotels.com for a one night stay on Tuesday, 5/20. Upon check in we were told that our reservation was cancelled as the property had no hot water.
I asked them to print me a confirmation of the cancellation and they said they were unable to do so and instead wrote the info on a purple post it.
We contacted hotels.com while sitting in the lobby and they tried to contact the property to confirm the issue. Hotels.com was unable to reach them directly.
While on the phone with hotels.com for 30 minutes, we witnessed several other parties checked-in and able to proceed to their room. We even spoke to a family to confirm they just checked in and were headed to their room with their keys in hand and luggage in tow.
I don’t know the exact reason they denied our stay - but I definitely won’t be recommending this property in the future.
Verifisert reisende
Familiereise på 1 natt
Hotels.com-verifisert gjesteanmeldelse