6/10 – Bra
20. februar 2025
The Royal Palm – Beautiful Location, Disappointing
The Royal Palm has a stunning location and a fairly new hotel, yet the experience fell short due to poor service and inconsistent comfort.
While some restaurant staff were welcoming, the overall attitude from management and reception was lacking. Requests were accommodated but felt like an inconvenience. At reception, I was rudely dismissed when trying to update my billing details, and later, when I reported my room door being left open, they abruptly hung up after saying, "Thank you for noticing." A concerning response.
The dining experience was chaotic, with breakfast cleared away 30 minutes early daily. Food quality was inconsistent, and housekeeping was subpar, with broken items requiring multiple calls to reception.
Work-related needs were also challenging—some rooms had no mobile reception, forcing me to switch rooms at an added cost. Internet quality varied. Additionally, in winter, the lack of air conditioning left some rooms unbearably warm and others too cold.
No luggage assistance was offered, and while I was unwell upon arrival, it took time before they arranged a trainee to help.
Despite its beauty, the lack of professionalism, service, and security concerns make this a place I wouldn’t return to. There are better options on the island with friendlier staff and better service.
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